Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received an error from your local shipping service and might like to end your order, first check your e mail and/or spam filtration system to make sure you clicked on the correct shipping and delivery address and/or LINK. Once this offers been done, in case you are nevertheless enthusiastic about continuing, just reply to the e-mail with the information on your request and you should greatly appreciate any assistance you might offer. For specialized issues, you may need to get in touch with customer service via their particular telephone number: (Toll Free). Alternatively, if you have any additional questions, you could send us a good email and we will try our best to assist you.
Your bundle will arrive at your own door within seven to ten working days. Take note that shipping times might vary from a single courier company in order to another. Hence, it is, usually preferable to order with a reliable company. To assist ensure your bundle arrives safely, we all always advise that will you sign your current parcel’s “Thanks For Sending” section mainly because it arrives. Your local delivery services are required to clearly display this signature bank confirmation on almost all sent items, which include Element Vape goods.
As soon as your parcel has arrived at your door, you will have to collect it as soon as possible. This is usually normally done by simply completing a self-addressed, stamped envelope together with your return tackle and tracking number. Upon arrival, keep your unit is completely charged and well prepared to start using that immediately. Usually do not wait for your Element Vape product to warm up; this should not be stressed sufficient, particularly in the case associated with rechargeable batteries.
As outlined within the above paragraph, when shipping in order to UK residents, shipping and delivery will be facilitated by simply certainly one of our nationwide network of courier companies, such because DPD, FED FORMER MATE or UPS : but please allow for additional fees to be obtained into consideration when placing your buy. Customers located inside the Republic of Ireland are not permitted to get online. In most cases, customers located within typically the Republic of Ireland will be not able to purchase the item through the use vapinger.com of credit cards or free e cards. We are currently encountering some issues with credit card fraud in European countries as well as in certain cases, payments made using these methods may possibly be declined or reversed. In add-on, all deliveries in order to EU customers may possibly be susceptible to taxes and import tasks.
When shipping internationally, please note that customs procedures are extremely time-consuming and frequently require the help of a great independent customs broker. In the case of an brought in product, delivery times will be reliant on your courier’s international delivery service and transit times may greatly go beyond our internal shipping estimates. In case you are unsure of expected transit times, please contact us immediately. International orders will usually arrive within 3 to 5 business days following payment has recently been received.
For those questions relating to this matter, you should note that queries should be aimed towards our corporate headquarters. Should an individual need for making changes or inquire regarding our services inside general, you may do so from anytime during company hours, Monday via Friday, except Weekend, Wednesday, and Thurs. Should you have any other questions, you can possibly contact our customer service team or even one of the sales representatives in the main office. If you prefer to location your order online, you are pleasant to visit internet site and follow the particular simple instructions provided. All billing in addition to ordering information may be provided from the click regarding a button.
As usually, we strongly recommend that all requests be paid for in full before shipping and delivery or delivery of products. Any changes to shipping or perhaps delivery policies will probably be clearly indicated on receipt of payment. In the occasion of a defect in any merchandise, please contact us all right away for a return or replacement. As long because your satisfaction is our most important, all of us will work together with you to definitely make positive that you have the absolute best digital products available.